Shipping Policy

Shipping Policy

At Feel Fine Glove we ship our premium Turkish exfoliating gloves, keses and back scrubbers from İzmir, Türkiye to customers around the world. This page explains where we ship, how long orders take, what shipping costs, and how to track your parcel. If you have any questions, our team is happy to help.

Feel Fine Glove is the international online store of a Türkiye-based hammam-textile company. Our products are handcrafted in Türkiye from OEKO-TEX certified materials.

1. Where We Ship

We ship worldwide. Wherever you are, we are glad to send your Feel Fine Glove order to your door.

If your country does not appear as an option at checkout, please contact us at info@feelfineglove.com and we will do our best to assist.

2. Order Processing & Dispatch Time

Orders are carefully prepared and dispatched within 1–3 business days of your order being placed and payment confirmed.

Business days are Monday to Friday (Türkiye time, GMT+3), excluding public holidays. Orders placed over the weekend are processed on the next business day.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are: 3–6 business days within Türkiye and Europe, and 7–14 business days for the rest of the world.

These are estimates based on typical carrier performance and are not guarantees. Actual delivery times can vary due to carrier schedules, customs clearance, weather, and other factors outside our control.

4. Shipping Costs & Free Shipping

We offer FREE worldwide shipping on all orders over $100.

For orders below $100, shipping is calculated automatically at checkout based on your destination, so you can see the exact cost before you pay.

5. Order Tracking

As soon as your order ships, we email you a tracking number so you can follow your parcel on its journey.

Please make sure your email address is correct at checkout, and check your spam or junk folder if you do not see the dispatch email. If you cannot locate your tracking number, contact us at orders@feelfineglove.com.

6. Customs, Duties & Taxes

For international orders, any import duties, taxes or customs fees charged by the destination country are the recipient's responsibility.

These charges are set by your local authorities and are not included in the product price or shipping cost. We are unable to predict or control them. If you are unsure, we recommend checking with your local customs office before ordering.

7. Incorrect Address / Failed or Refused Delivery

Please double-check your shipping address at checkout. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.

If a parcel is returned to us because of an incorrect address, a failed delivery, or a refused delivery, we will contact you to arrange re-shipment. Additional shipping costs may apply. Orders can be cancelled or changed at any time before they are dispatched — just contact us promptly.

8. Items Lost or Damaged in Transit

We pack every order with care, but in the rare event that your parcel arrives damaged or is lost in transit, we will help put things right.

Please report any damage, defect or wrong item within 14 days of delivery, with photos, to orders@feelfineglove.com. We will arrange a free replacement or another suitable resolution. Your statutory consumer rights for faulty goods are unaffected.

9. Questions / Contact

For any questions about shipping or your order, we are here to help.

General enquiries: info@feelfineglove.com. Orders: orders@feelfineglove.com. Phone & WhatsApp: +90 531 653 69 55. Support hours: Monday–Friday, 09:00–18:00 (Türkiye time, GMT+3). We reply within one business day.

Feel Fine Glove, Gazi Osman Paşa Mah., 5478/1 Sk. No:6/A, Camdibi, Bornova, 35090 İzmir, Türkiye.